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    How to Give and Receive Criticism

    How to Give and Receive Criticism
    We live in an age where the line between criticism and nastiness has blurred. I'm not sure how this happened or when it began, but there are signs of it everywhere, especially on the Internet and in the media. The Internet offers anonymity, distance, and the ability to say pretty much whatever we want about people. Nastiness masked as criticism is ...
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    Indicators of Leadership Potential

    Indicators of Leadership Potential
    In my many years of observing leaders, I have noticed a number of signs that a person has high potential for corporate leadership. A wide cognitive “bandwidth”, the capacity and inclination to see things in a broader context, is an earmark of a CEO who anticipates how changes in the external environment will affect the business or of a marketing vice ...
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    Five Reasons Leaders Lose Credibility

    Five Reasons Leaders Lose Credibility
    According to the American Heritage Dictionary, credible means: "1. Capable of being believed; plausible. 2. Worthy of confidence; reliable." For our purposes, we'll define credibility as "how believable you are to others." James Kouzes, author of _Credibility: How Leaders Gain and Lose It, Why People Demand It,_ says, "Credibility is the foundation of leadership. If people don't believe in the messenger, ...
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    Engage in Conflict Now

    Engage in Conflict Now
    For many people, the mere mention of the word "conflict" makes them shudder, even though addressing conflict is a good thing. That’s why most of my clients are surprised when I suggest that they not only attend to but engage conflict with as much candor as possible-- particularly while it's minor so it doesn't grow into something unmanageable. Take, for example, ...
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    Multilingual Workplaces: The Etiquette of Talk

    Multilingual Workplaces: The Etiquette of Talk
    Has this happened to you? The conversation drifting over the cubicle wall is in Chinese, and you wonder: Are my colleagues talking about me? Or you and a coworker are in the cafeteria talking about Mexico's World Cup chances. Suddenly, you notice angry glances from the next table. It's not your soccer analysis; it's that you're not speaking English that galls ...
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    9 Secret Ways to Persuade and Influence People

    9 Secret Ways to Persuade and Influence People
    Persuasiveness is one of the most important skills anyone can learn because it is useful in countless situations. At work, at home, and in your social life, the ability to be persuasive and influence others can be instrumental for achieving goals and being happy. Learning about the tricks of persuasion can also give you insight into when they're being used on ...
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    The Things I’ve Learned Watching Undercover Boss

    The Things I’ve Learned Watching Undercover Boss
    I have to confess. I wasn’t going to write an “Undercover Boss” post because everyone else already has. But Bryon Abramowitz over at The HR Technologist blog is doing a special HR Carnival – Undercover Boss Edition. I like supporting the carnival, so I’m caving in writing a post about the show. Just in case you’ve been out of the loop, ...
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    How Would You Create A Learning Organization?

    How Would You Create A Learning Organization?
    The lessons learnt out of a teacher and a student relationship goes beyond the level of textbook or any business manuals, for both involved. Learning is a two way process and in the corporate context many of us must have donned both hats that is of a mentor and a mentee. Let us see how a mentor and mentee can help ...
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    Best of Inspiration from Exec Women in Government Conference

    Best of Inspiration from Exec Women in Government Conference
    I had the pleasure and privilege of speaking at the Executive Women in Government conference yesterday. There were about eight speakers - all powerful and inspiring leaders - and their messages seem to come together in a wonderful call to action. The post I did on Relevancy, Vibrancy, and Legacy shared the main points of my contribution. Here are a few ...
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    The Hidden Business Lessons Of March Madness

    The Hidden Business Lessons Of March Madness
    The NCAA basketball tournament is right around the corner, one of the most over-commercialized, bloated, melodramatic monstrosities on the sports calendar. Right? I mean, nothing shows the exploitation of the college “student-athlete” more than CBS’ billion-dollar baby. Right? Wrong. For all the headaches and hype associated with the Field of 64, there are some important lessons the rest of the month ...